Information Technology Infrastructure Libary (ITIL)
- Service Design
- Service Catalog Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
- Other Practices
- Additional Service Design Roles
- Service Transition
- Service Asset and Configuration Management
- Change Management
- Release and Deployment Management
- Service Validation and Testing
- Transition Planning and Support
- Knowledge Management
- Evaluation
- Service Operation
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
- Other Practices
- Service Operation Functions
- Documents
- Related Standards/Practices
- ISO/IEC 20000
- ISO 9000
- CMMI
- Six Sigma
- Design of Experiments (DOE)
- Supporting Tools
- Microsoft Operations Framework (MOF)
- HP Service Manager, Openview, TRIM
- SAP
- IBM Rational Jazz
- Oracle-Siebel
- Remedy
- Computer Associates
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Phone: (703) 255·5545 |
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